Cancellations and Refunds Policy
Last updated: 3 October 2026
Gold Coast Limos 2U provides chauffeured limousine and passenger transport services. We do not sell or ship physical products, so product returns, exchanges, packaging requirements and shipping charges do not apply.
Quote requests and confirmed bookings
Submitting a quote request does not confirm a booking and does not require payment. Your journey is only booked once our team confirms the arrangements with you. Any deposit, payment requirements and applicable cancellation terms will be provided before you agree to the booking.
Cancellations by you
If you need to cancel your confirmed booking, contact us as soon as possible and provide your booking reference, name and pickup date. Any cancellation charge or refund will be assessed against the terms disclosed and agreed to when your booking was confirmed, subject to your rights under Australian Consumer Law.
This policy does not introduce a fixed cancellation fee, cancellation deadline or non-refundable deposit. Any such conditions must be communicated and agreed to as part of your booking.
Changes to your journey
Please contact us to request a change to your pickup time, route, passenger numbers or vehicle. Changes depend on availability and may affect the quoted price. We will advise you of any revised price or terms before you agree to the change. A change is not confirmed until our team confirms it with you.
If we cannot provide your booked service
If we cancel your booking or cannot provide the agreed transport service, we will contact you to discuss an alternative arrangement. You do not have to accept an alternative. If no alternative is agreed, we will refund payments for the service we cannot provide, without limiting any additional rights you may have under Australian Consumer Law.
Service concerns and consumer rights
If there is a problem with your journey, please contact us with your booking details and a description of the issue so we can assess it and discuss an appropriate remedy.
Our services come with guarantees under Australian Consumer Law, including that they will be provided with due care and skill. Depending on the circumstances, you may be entitled to a remedy such as having a problem corrected, a refund or compensation. Nothing in this policy excludes, restricts or replaces your statutory consumer rights.
A change of mind does not automatically entitle you to a refund under Australian Consumer Law; the cancellation terms agreed for your booking apply, subject to your statutory rights.
Requesting a refund
Contact our bookings team with your booking reference, pickup date and the reason for your request. We will review the booking terms and circumstances and explain the outcome. Where a refund is due, it will normally be returned to the original payment method unless another method is agreed. We will advise you of the expected processing time; the time taken for funds to appear may depend on your payment provider.
Contact us
Phone: 0412 550 355