Frequently asked questions
How do I pay?
To secure your booking you need to pay a 20% deposit within 48 hours of receiving your quote. The balance is payable on or before the day of the booking. This will need to be paid before you are picked up.
Do I need a deposit?
Yes. To secure your booking you need to pay a 20% deposit within 48 hours of receiving your quote. The balance is payable on or before the day of the booking. This will need to be paid before you are picked up.
What payment methods do you accept?
We accept direct bank transfer with the quote/invoice number as the booking reference. Our bank details are on every quote/invoice. You can also use our PayID # 0410 408 488.
How is the pricing calculated?
We charge on a point to point basis considering time and distance as well as vehicle availability.
What happens if my booking goes over the hired time?
Within reason i.e. 5-10min there is no additional charge. But, if you decide to extend your booking or there is a delay beyond our control i.e. one of your guests is late or there is a delay with the event/venue then we will charge additional time in 15min blocks.
If there is an accident or traffic jam will I be charged extra?
If there is an accident or traffic jam, our experienced professional drivers will use alternative routes to minimise delay, and you will not be charged extra.
What happens if my plane is delayed?
For Airport Transfers please provide your Plane Number in the Booking Form so we can track your plane. If you become aware that your plane is delayed please inform us. This means in the case that your plane is delayed, we can work around it. You needn’t worry! Rest assured, there’ll be a driver waiting for you when you land. We will also send you an SMS when you land.
Can I contact my driver directly?
Yes. When you make a booking with us, you’ll be given your driver’s name and mobile number. Your driver will SMS you on arrival.
Is the Company Licensed and Insured?
Yes we are fully Licensed and Insured.
How much luggage will fit on board?
This depends on which vehicle you have booked. Please provide the luggage information on the Booking Form and this will be a part of the Quote Details you receive.
Can children and/or babies travel on board?
All children of any age are legally allowed to travel in Limousines and Taxis. We can provide a booster seat on request at no charge. Please note that we do not provide baby capsules or child seats for young children, so if and how they travel is at the parents discretion.
If you require a booster seat, please let us know in the additional information section of the Booking Form.
Are pets allowed in the vehicles?
No. Pets are not allowed in our vehicles. Guide dogs and registered assistance dogs are always welcome in vehicles.
Wedding Package FAQ
Who is supposed to travel with the Bride in the Bridal Car?
On the way to the wedding, the Bride usually travels with her father or someone close, who is walking her down the aisle. On the way to the reception, she travels with her new partner.
How many Limousines should we hire for the Wedding Party?
This depends on the size of your Bridal Party. Having a Limousine for the Bride and Groom is great. However, if you budget only allows for one Limousine then it is more important for the Bride.
The Groom and Groomsmen usually arrive at the ceremony early so they will travel separately in their own Limousine, or if the venue isn’t far, you can use a single Limousine to take the Groom to the venue first and then go and pick up the Bride.
Whatever you decide on, make sure that there are enough vehicles to transport all of the Bridesmaids and Groomsmen to your photo location & the reception.
Should we hire vehicles to transport family members to the wedding?
The Father of the Bride will probably be in the car with the Bride, but it’s up to you whether you want to hire additional cars to transport other family members.
You can hire a car so you can ensure that family members and out-of-town guests are looked after and will get home safely after the reception.
We have Mercedes Vans that will transport 7 passengers up to a Party Bus that has 26 seats. We can cater to any of your needs. Please give us a call and we will talk through the options with you.
When should we book the vehicles?
This depends on type of vehicle that you are wanting, and the date of your wedding. Our cars are often booked out well in advance, so it is important to start looking for a wedding vehicle as soon as you have set a date.
The peak time for weddings is March to June & September to November. The earlier you book, the more chances you have to secure your particular date, and it is just one less thing you have to worry about during the planning months ahead.
Should the Limousine wait at the venue during the ceremony?
Depending on your schedule for Wedding Photos it is important to have enough transport for the full Bridal Party including Bridesmaids and Groomsmen.
If you want to guarantee that you will have transport to the photo location and reception, it is a good idea to make sure that the driver waits at, or near, the ceremony venue.
Some hire companies book multiple weddings on the same day and don’t allow for emergency situations. The last thing you want is to find that your driver has disappeared to pick up another couple, only to have broken down along the way, leaving you stranded at the ceremony venue.
We only ever book one wedding per Limousine & Driver during your allocated timeframe. Our Driver will not leave to do another job until you are finished.
What if there are mechanical problems with the Limousine on the Wedding Day?
Our Wedding Cars takes every precaution to ensure your Wedding Day is stress free. All vehicles are checked regularly, and vehicles are maintained to the best and highest standards.
However, just like modern cars, the unexpected can happen. Given sufficient warning, we will provide a similar vehicle or arrange a full refund of any moneys paid.
If the unfortunate happens, we will always get you to your Wedding, no matter what.
What can we expect from our Chauffeur?
Your Chauffeur will be attentive in every possible way.
This includes assisting your entries and exits from the wedding car; arranging your wedding dress, serving champagne and light refreshments at the photo location, and generally assisting in any other way, to ensure your experience is memorable for all the right reasons.
